2016 Contact Center Contact Center Software Software 
NICE inContact
OCTOBER 28, 2016
For the 2 nd year in a row, inContact was positioned as a Leader in Gartner’s annual Contact Center as a Service (CCaaS) Magic Quadrant. In fact, we are the only cloud contact center software provider to be recognized as a leader by the 5 leading analyst firms: Gartner, IDC, Ovum, Frost & Sullivan, and DMG.
NICE inContact
AUGUST 2, 2016
A common theme for companies known for exceptional customer service is a robust, well equipped call or contact center. Simply put, these centers provide a human touch and a strong differentiator for the marketplace when deployed correctly. Momentum’s solution portfolio includes: Best-in-class Voice and Contact Center Software.
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Calabrio
APRIL 26, 2016
And now that spring has sprung we see flowers in bloom, hear birds singing once again, and look forward to spending time learning about our new contact center software and solutions. Topping the list of potential issues for 2016 was the creation of a customer experience optimization strategy. Wait, what?
Vonage
MARCH 28, 2019
In 2016, Bain & Co. consumers want more human interaction when they contact the businesses they deal with. Some contact center software vendors today make a selling point out of technology that makes is easier to build IVRs. When their customers were asked, only eight percent agreed with them.
Talkdesk
OCTOBER 11, 2016
Dreamforce 2016 was a whirlwind adventure jam packed with great conversations, captivating speaking sessions and a few amazing giveaways. Contact center supervisors can also take advantage of SMS reporting in both Talkdesk Live and Salesforce historical reports/dashboards. Not using Talkdesk for Salesforce yet?
Talkdesk
OCTOBER 11, 2016
We met hundreds of great people at Dreamforce 2016, spoke in the opening keynote at ICMI Contact Center Demo & Conference and gave out a lot of great swag. Download it now from the AppExchange to experience the world’s leading cloud-based contact center software for Salesforce.
Talkdesk
APRIL 14, 2017
More than half of that activity (52 million calls, 407 years of call time) came in 2016 alone, and we’re already on pace to make 2017 an even bigger year! Through the first 100 million calls, Talkdesk callers spent an astonishing 80% of their time in conversation. Only 20% of their time was spent either waiting (18%) or on hold (2%).
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