Talkdesk

OCTOBER 11, 2016

Dreamforce 2016 was a whirlwind adventure jam packed with great conversations, captivating speaking sessions and a few amazing giveaways. Salesforce Omni-Channel Integration. As part of Talkdesk for Salesforce’s SMS offering, agents can now also leverage an integration with Salesforce Omni-Channel.

Omni-Channel 40

Omni-Channel Contact Center Software Contact Center Report 40

ijgolding

MARCH 22, 2017

With most organizations providing services across web and mobile platforms, customers expect a 360 degree omni channel experience. Contact center software solutions should provide long term value both in terms of cost and performance and not just one which is of low cost.

Omni-Channel 204

Omni-Channel Customer Experience Multi-Channel e-support 204

Kustomer

JUNE 27, 2022

The transformed landscape requires engagement like never previously seen, and customer service software is here to help. Spanning multiple channels, across both brick-and-click locations, customers want immediate answers to product questions, swift resolution to their problems, and personalized brand interactions.

Software 98

Software Tools Customer Service Self Service 98

NobelBiz

APRIL 25, 2023

Optimize Workforce Management One of the most significant contributors to call center costs is labor. Implementing an efficient scheduling system and workforce management software can help you avoid overstaffing or understaffing, ensuring you have the right number of agents available to handle customer inquiries.

Call Center 52

Call Center Contact Center Strategy Average Handle Time 52

NobelBiz

JUNE 29, 2021

In our article, we will explore the inner working of the customer journey, the mapping aspect of it, and also how it works in the omnichannel environment. Today, however, there are a plethora of alternative actions and channels. What makes the Omnichannel so unique? Fluidity is now the key to the consumer experience.

Customer Journeys 52

Customer Journeys Customer Experience Contact Center Omni-Channel 52