AskNicely

AUGUST 17, 2018

In his 2016 letter to shareholders , Amazon CEO Jeff Bezos wrote,“There are many advantages to a customer-centric approach. In the same webinar, Wendy Pochop, Director of Customer Success at Fleetio said, “We’re already getting a lot of information from our customers, including new product feedback and feedback on our services.

Competitive Advantage 150

Competitive Advantage Feedback Net Promoter Score NPS 150

Alida

DECEMBER 22, 2016

presidential election, we’re entering the new year with a global geopolitical landscape that’s more uncertain and potentially more disruptive to businesses than 2016. Gaining customer trust will become a more significant source of long-term competitive advantage. Virtually all industries saw some form of consolidation in 2016.

Trends 0

Trends Social Media Advertising e-support 0

Beyond Philosophy

AUGUST 29, 2016

But predicting behavior isn’t enough to take full advantage of what we know about customers to create the competitive advantage you want either. This prediction allows creditors to determine if it’s a great opportunity to loan you money—or an enormous risk. Most people are consistent with their behavior.

Competitive Advantage 111

Competitive Advantage Analytics Consulting Customers 111

Amity

FEBRUARY 2, 2016

The Best Customer Success Resources of 2016. February 9-11 - SaaStr Annual 2016. Join 1,000 customer-obsessed business leaders over 3 days to learn how to delight your customers and turn advocacy into a sustainable competitive advantage. May 10-12 - Pulse 2016 Conference. • Webinars. The best part?

Resources 80

Resources Customer Success Customers Customer Retention 80

Uniphore

JANUARY 4, 2022

Umesh was globally recognized in 2016 as one of the ten ‘Next Generation Leaders’ by Time Magazine. Conversational AI Platform. U-Self Serve. Case Studies. White Papers. Infographics. Conversational AI. Emotion AI. Speech Analytics. Our Mission. Board of Directors. Testimonials. Who should attend this virtual event and why?

Contact Center 317

Contact Center Innovation Multi-Channel Customer Retention 317

Stella Connect

JANUARY 4, 2022

It is an essential component of creating a Hero-Class® customer experience that is a competitive advantage for your organization.”. OKRs can also help improve product testing, customer training webinars, corporate content, employee coaching and training programs, help center resources, and customer experience design.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

Stella Connect

APRIL 17, 2018

It is an essential component of creating a Hero-Class® customer experience that is a competitive advantage for your organization.”. OKRs can also help improve product testing, customer training webinars, corporate content, employee coaching and training programs, help center resources, and customer experience design.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62