2016 Case Study Contact Center ROI 
NICE inContact
MAY 12, 2017
2017 was arguably the biggest and best year ever at Enterprise Connect 2017 for those who care about contact centers. For ten years, I have attended virtually every contact center session held at the show, the past few years as the Contact Center Track Chair. Is Cloud Contact Center the New Normal?
Natalie Petouhof
MAY 11, 2016
Tweet I’m judging the 2016 Constellation SuperNova Awards ! Nominate yourself or someone you know before August 8, 2016. To learn more, apply here: https://www.constellationr.com/events/supernova/2016. If you are doing something really interesting, make sure to send in your case study! About the SuperNova Awards.
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Stella Connect
MARCH 8, 2018
Building on the strength of the existing partnership, WSI became one of the first Stella Connect customers after the product launched in 2016. Following an initial pilot, the company implemented the full rollout of Stella Connect across its contact center team. Staff attrition is a challenge facing every contact center team.
Stella Connect
MARCH 8, 2018
Building on the strength of the existing partnership, WSI became one of the first Stella Connect customers after the product launched in 2016. Following an initial pilot, the company implemented the full rollout of Stella Connect across its contact center team. Staff attrition is a challenge facing every contact center team.
Eptica
OCTOBER 28, 2016
Date: Friday, October 28, 2016 Turning service into sales with chat. Published on: October 28, 2016. However, it can be difficult to measure the exact impact of individual customer service interactions on these metrics, leading to the contact center being seen as a cost, rather than a department that boosts the bottom line.
Clarabridge
SEPTEMBER 21, 2017
This is an insurance company delivering a BRANDED contact centre experience with the customer at the very heart of it. In 2016, we at Smith+Co teamed up with Clarabridge to author an ebook and deliver a workshop to illustrate why contact centres need to become “customer experience centres”. Reserve your place here.
Natalie Petouhof
FEBRUARY 21, 2016
February 8, 2016 application process begins. August 8, 2016 last day for submissions. September 7, 2016 finalists announced and invited to Connected Enterprise. September 12, 2016 voting opens to the public. September 21, 2016 polls close. And make sure you have data to show your results!
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