TechSee

JUNE 5, 2018

trillion hours in 2016 — a year-over-year app engagement increase of over 50 percent. For example, while CSPs are eager to increase the usage of their self service apps, adoption has been relatively low (estimated as below 30%). For example, a customer calls to complain about his internet speed.

Trends 116

Trends Self Service Chatbots Technology 116

TechSee

JANUARY 2, 2018

trillion in claims were paid by insurance companies in 2016 alone. For example, a customer whose car has been damaged in a road accident can show an insurance agent the cause and extent of the damage during a live call. Customer satisfaction and experience are important for every industry, and insurance is no exception.

Insurance 116

Insurance Telecommunications Contact Center Video 116

LiveChat

OCTOBER 31, 2019

A streamlined contact center experience is critical to improving customer satisfaction scores. Automation can be used to add more personalization to the experience and reduce call-wait times. The right call center solution can monitor and analyze call center KPIs in real-time.

Loyalty 57

Loyalty Strategy Omni-Channel Call Center 57

TechSee

FEBRUARY 5, 2018

If the agent is unable to resolve the issue in a timely fashion, the call can result in the loss of a customer or even a damaging complaint against the business itself. In 2016, the Consumer Financial Protection Bureau handled approximately 291,400 consumer complaints. The new visual customer service.

Customer Service 132

Customer Service Call Center Fashion Contact Center 132

TechSee

NOVEMBER 20, 2017

A year ago we’ve written an article about leading bot solutions in the market place, as we went to update and looked through the top bot solution of 2016 it became clear we had to address the changes in the chatbot echo system, next wee we will follow up with the update on the bots solution to follow.

Chatbots 117

Chatbots Innovation Customer Service Self Service 117