TechSee

JANUARY 2, 2018

Customer satisfaction and experience are important for every industry, and insurance is no exception. trillion in claims were paid by insurance companies in 2016 alone. To stay relevant and compete effectively, traditional insurance companies must ensure their customer base is satisfied. IoT and Insurance.

Insurance 116

Insurance Telecommunications Contact Center Video 116

TechSee

JUNE 5, 2018

trillion hours in 2016 — a year-over-year app engagement increase of over 50 percent. For example, while CSPs are eager to increase the usage of their self service apps, adoption has been relatively low (estimated as below 30%). For example, a customer calls to complain about his internet speed.

Trends 116

Trends Self Service Chatbots Technology 116

LiveChat

OCTOBER 31, 2019

Combine LiveChat with Chatbot to help free up human agents to tackle more complex customer service issues and develop meaningful customer relationships including: Streamlining lead generation by presenting the most relevant lead magnet (e.g., Call centers are an important customer touch point.

Loyalty 57

Loyalty Strategy Omni-Channel Call Center 57

TechSee

FEBRUARY 5, 2018

The longer it takes for the agent to understand and resolve the problem, the more frustrated the customer becomes, impacting satisfaction levels. If the agent is unable to resolve the issue in a timely fashion, the call can result in the loss of a customer or even a damaging complaint against the business itself.

Customer Service 132

Customer Service Call Center Fashion Contact Center 132