Vonage
OCTOBER 24, 2016
I recently organized a service bench-marking visit to Singapore for 22 Korean sales and service trainers. At the Singapore Airlines Cabin Crew Training Center, one visitor asked, “How does Singapore Airlines stay on top all these years? Then what is your opinion of the service? Your Service.
ShepHyken
JUNE 20, 2016
My Comment: If you asked me to list the three of the most customer centric companies, I would have guessed two out of three correctly (and you probably would, too). Here are three great companies, Amazon, Southwest Airlines and TD Bank (I wouldn’t have guessed this last one), that are relentless when it comes to being customer focused.
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ShepHyken
SEPTEMBER 26, 2016
(Conversocial) The stats are loud and clear, and we’ve heard them over and over again: the cost for bad customer service is high. “78% 78% of consumers have bailed on a transaction or not made an intended purchase because of a poor service experience”, according to American Express. For information contact or www.hyken.com.
ShepHyken
JANUARY 30, 2017
My Comment: Southwest airlines continues to shine bright in the airline industry with their relentless focus on their customers. According to the article, customer loyalty is dropping with a big percentage of those defecting customers coming from the digital experience. For information contact or www.hyken.com.
Win the Customer
NOVEMBER 14, 2016
Think about it: why would a customer wait for weeks for an email response when they can tweet a brand and get an answer immediately? In the UK, more and more consumers are refusing to accept poor quality customer service. So, which companies do social customer service right? Conclusion.
ShepHyken
OCTOBER 10, 2016
However, US airlines aren’t exactly known for their warm and fuzzy customer service. Flyers can feel abandoned, as if the airline doesn’t even care. Airlines are known for customer service horror stories, although many of the issues are due to weather, air traffic control and even an occasional mechanical problem.
Storyminers
JULY 6, 2020
His clients range from large, publicly traded companies to leading professional service firms and fast-growth and established small businesses including Apple, Diesel, Freshworks, KFC, Pearson, Shell etc… plus lots of smaller brands and SMEs. She is a long time speaker and training partner to many Fortune 500 companies across the nation.
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