2016 Airlines Customer Care Customer Service Training 
Win the Customer
NOVEMBER 14, 2016
Think about it: why would a customer wait for weeks for an email response when they can tweet a brand and get an answer immediately? In the UK, more and more consumers are refusing to accept poor quality customer service. It’s also a great way to show others that your brand cares about them.
ShepHyken
OCTOBER 10, 2016
However, US airlines aren’t exactly known for their warm and fuzzy customer service. Flyers can feel abandoned, as if the airline doesn’t even care. The sad truth is, they may not care – because they don’t have to. WhatsApp – Better than Twitter for Customer Service by Mark Shaw.
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Storyminers
JULY 6, 2020
His clients range from large, publicly traded companies to leading professional service firms and fast-growth and established small businesses including Apple, Diesel, Freshworks, KFC, Pearson, Shell etc… plus lots of smaller brands and SMEs. She is a long time speaker and training partner to many Fortune 500 companies across the nation.
Storyminers
JULY 6, 2020
His clients range from large, publicly traded companies to leading professional service firms and fast-growth and established small businesses including Apple, Diesel, Freshworks, KFC, Pearson, Shell etc… plus lots of smaller brands and SMEs. She is a long time speaker and training partner to many Fortune 500 companies across the nation.
ShepHyken
OCTOBER 3, 2016
This is a world-wide celebration and some great people in Rwanda remind us that the celebration is not only for customers, but for employees as well. Southwest Airlines Puts Its Heart Into The Customer Experience by Stan Phelps. Purple Goldfish) Two years ago Southwest Airlines launched new branding for the airline.
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