Eptica
JANUARY 22, 2016
Date: Friday, January 22, 2016 So how did customer service perform in 2015? The US picture – could do better Overall 2015 was a poor year for customer service across the US, with close to six out of ten companies (59%) seeing a fall in customer ratings according to the American Customer Satisfaction Index (ACSI).
Tricia Morris
NOVEMBER 13, 2015
For November and December 2015, U.S. The NRF projects that almost half (46%) of all holiday shopping will be done online this year, the highest percentage in the history of the NRF consumer survey, with 37.9% So retailers, make your list and check in twice when it comes to online customer service preparedness. Consider this.
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C3Centricity
SEPTEMBER 14, 2020
Brian Solis wrote a great article on “11 Trends Shaping The Future Of Retail” based on a presentation he wrote back in 2015 – an eternity these days! Balance web rooming and showrooming by investing in mutually-beneficial experiences and outcomes on both sides. Source: Brian Solis. Conclusion.
C3Centricity
APRIL 29, 2020
Brian Solis wrote a great article on “11 Trends Shaping The Future Of Retail” based on a presentation he wrote back in 2015 – an eternity these days! Balance web rooming and showrooming by investing in mutually-beneficial experiences and outcomes on both sides. Source: Brian Solis. Conclusion.
Eptica
MARCH 14, 2018
They want an easy, transparent experience from brands that treat them well, value their time and reduce friction in all areas. How are UK banks doing in terms of the customer experience? However, this was a drop from 2016’s figure (84%) and 2015’s 91%. Speed of response varied from 55 minutes to over 21 hours.
Gainsight
JULY 7, 2021
Meanwhile, Pulse the conference graduated from a ballroom in 2013 to a full takeover of the Intercontinental Hotel in 2014 , San Francisco’s Pier 48 in 2015 , the Oakland Convention Center in 2016 and 2017 , the San Mateo County Events Center in 2018 , and finally to the venue it was truly meant to call home, San Francisco’s Moscone Center, in 2019.
Provide Support
APRIL 13, 2016
When people have a less-than-favorable online experience, they fault the company immediately. Customer surveys and feedback can be collected via email, social media or on the website. What steps does your company take to ensure great digital experience for your customers? Please share your experience and insights.
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