Comm100
SEPTEMBER 28, 2021
Through digital transformation in customer service, companies are improving efficiency, reducing workload on customer service agents, reducing costs, improving CSAT scores, and much more. That included tips on how to engage with leadership, collect feedback from your organization, and communicate change.
ShepHyken
OCTOBER 14, 2016
This week on our Friends on Friday guest blog post my colleague, Pascal van Opzeeland, writes an informative article about the popularity of messaging apps and how they are impacting customer service. Have you been focusing on social media service lately? Shep Hyken. You might want to change your focus.
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Talkdesk
DECEMBER 3, 2015
Our call center software is deployed on six continents and often forms the backbone of companies’ customer service strategies. In order for us to provide the optimal solution to our global customers, we need to understand not just the markets in which they operate, but also the customers that they serve.
ShepHyken
AUGUST 12, 2016
Adam Toporek is an internationally recognized customer service expert, keynote speaker , and workshop leader. He is the author of Be Your Customer’s Hero: Real-World Tips & Techniques for the Service Front Lines (2015), as well as the founder of the popular Customers That Stick ® blog.
Comm100
JUNE 13, 2018
Preparing for the shopping season ahead of time can help e-commerce vendors and retailers of all industries convert more browsers into buyers, improve customer satisfaction levels, and dodge inconvenient (and avoidable) operational hassles. Use these tips and best practices to make this year’s busy shopping season the most lucrative one yet.
delighted
OCTOBER 5, 2021
The same shift towards the customer comes with a newfound need for impeccable customer service. Companies and researchers collect data year-over-year that support the need for a dedicated customer service strategy: – 90% of customers find customer service important when choosing a brand.
Storyminers
JULY 6, 2020
After receiving numerous recognitions in his role at Citi, Eliason was named Executive VP, US Digital, and Customer Experience for Zeno Group in October 2015. You won’t find Hilary on too many “Customer Service Thought Leaders” lists, but she has one of the most extensive articles on customer service you’ll find on the internet.
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