2015 2020 Customer Service Self Service 
Solvvy
DECEMBER 17, 2019
AI brings real, tangible benefits to businesses and customers alike and has been identified by Gartner as one of the top 10 strategic trends every year since 2015. But how is AI being utilized in customer experience today, and how will it be utilized moving forward?
Comm100
JANUARY 14, 2016
Consequently, as newer technologies enable more ease in performing business transactions, consumers will have higher expectations when it comes to customer service and sales support. In recent years, consumers have placed greater importance on the quality of customer service than on the price and quality of products alone.
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Eptica
AUGUST 19, 2015
Date: Wednesday, August 19, 2015 Robots – the future of customer service? Published on: August 19, 2015. Author: Derek Lewis Recent Forrester research pointed out the importance of understanding customer emotion and creating empathy with consumers if brands are going to deliver a successful customer experience.
Eptica
SEPTEMBER 3, 2015
Date: Thursday, September 3, 2015 Meeting the customer service needs of APAC millennials. Published on: September 03, 2015. This is particularly true in Asia Pacific – by 2020 the region will be home to 60% of the world’s millennial population. Firstly, it is worth analyzing the core values they hold.
Second to None
FEBRUARY 14, 2018
Understanding how your organization can meet customers within these evolving channels can help vault you ahead of industry competition and endear your brand image in the eyes of your customer. To learn more about some common customer service trends, check out the following list of six created by Jonathan Steiman for Forbes.
Kustomer
MAY 14, 2020
With Reply, Kustomer will now offer enhanced chatbot and deflection capabilities through its customer service platform. Reply leverages artificial intelligence and machine learning models to improve agent efficiency through self-service chatbot and deflection capabilities.
Comm100
NOVEMBER 13, 2022
A Complete Guide to Omnichannel Customer Service. The state of customer service is always changing, and brands must keep up. Customers now use an average of nine different channels to connect with companies, and they expect the support they receive on these channels to be fast, convenient and personalized.
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