Vonage

JANUARY 3, 2017

Social media: a platform that allows consumers to say anything they like about a brand – and broadcast that message to the world. When you think about it, it’s not surprising that many businesses consider social media to be one of the dangerous communication channels. Why are customers complaining in the first place?

Social Media 136

Social Media Customer Service How To Poor Customer Service 136

Comm100

JANUARY 14, 2016

In order to stay on top as an industry-leader, it is more important than ever that businesses recognize upcoming consumer service trends, and understand how to update their customer service strategies accordingly. This type of tool is not only helpful to customers, but is expected by modern consumers.

Omni-Channel 0

Omni-Channel Trends Self Service Customer Service 0

Helen Dewdney

SEPTEMBER 4, 2018

It was a post about poor customer service and entitled Tesco – Phillip Clarke is no Sir Terry Leahy. Helen won the case and shared the experience on her blog which was later shared in national media. But Helen had also asked on social media for people’s comments and gave this feedback too.

Case Study 60

Case Study Consumers Study Social Media 60

Helen Dewdney

JUNE 24, 2019

I will often leave a review on Google, say a public thank you on social media and of course say thank you directly to the person. Given how much I use reviews, I should really post more, especially average ones. 5) If you receive poor service how many people do you tell (include. not just a mad rant!)

Consumers 36

Consumers Social Media Sports Poor Customer Service 36

Vonage

NOVEMBER 18, 2016

I’d say the more realistic way to avoid ever being torched online is more like the following: Be there when the customer needs you. Be there when the customer first starts to feel misunderstood–before things get out of hand and onto the airwaves of social media.

Social Media 120

Social Media Self Service How To Infographics 120

ProProfs Chat

JUNE 14, 2019

Do you know how to keep your customers satisfied? Customer service is a high-stakes game. Every company is competing for the same customers, and customer satisfaction is one of the main differentiators between success and failure. For this reason, customer experience has become the key to business success.

Self Service 90

Self Service Customer Service Social Media Poor Customer Service 90

Kayako

MARCH 14, 2022

How do Telecom companies keep satisfied customers and encourage customer loyalty? It turns out that telecom customer service is a critical variable. Almost 40% of those who left a telecom company did so because of poor customer service. We know that customers hate to wait.

Net Promoter Score 156

Net Promoter Score Company Customer Service Social Media 156