Michelli Experience

JULY 20, 2016

1) Join a Parade, Don’t Start One – Pokémon has always had a strong following but an April 1, 2014 joke by Google blending Google maps with Pokémon had more than 18 million views. So what can all of us learn about “craveabilty” based on Pokémon Go? Here are a few things to consider….

Interaction 100

Interaction Technology Social Media How To 100

Michelli Experience

DECEMBER 23, 2015

According to Forrester Research, 93% of corporate leadership teams place customer experience improvement on their list of strategic priorities and 23% businesses have it in the number 1 position. By 2014, Mercedes-Benz USA had risen to the top of the J D.

Customer Experience 100

Customer Experience Customer Satisfaction Consulting Loyalty 100

CX Journey

DECEMBER 21, 2016

Image courtesy of miserablespice I originally wrote today's post for Intradiem; it appeared on their blog on December 16, 2014. There are (at least) five categories in which companies continue to fall down when it comes to the customer experience. It's time to improve and to deliver a great customer experience.

Company 80

Company Culture Employee Experience Leadership 80

SurveySensum

JULY 14, 2020

Augie Ray – Customer Experience Expert, Blogger, Speaker, Consultant. As a VP Analyst for Customer Experience at Gartner, Augie Ray has been helping Fortune 500 firms to understand CX, how to succeed, how to gauge results, and how to make CX matter to the stakeholders. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Beyond Philosophy

FEBRUARY 3, 2015

Helping your Customers make a decision is an important element in your Customer Experience design. In fact, the importance of where things are in the store and on what shelf is so important that some retailers are recording behavior of their customers to get a better idea of how to maximize their purchases.

CEM 60

CEM Retail Consulting Conference 60

Bold360

NOVEMBER 21, 2016

Taking emotion into account can help you to breathe new life into your Voice of the Customer program, and to understand the value of collecting unsolicited feedback to measure both customer and the broader market’s emotions surrounding your business. Half of all requests are those ‘how-to’ requests.

Customer Experience 40

Customer Experience Omni-Channel Social Media Self Service 40