Vonage

MAY 11, 2016

The Salesforce World Tour London is on May 19 th and we are delighted to have been selected as one of the Salesforce 2016 Customer Success stories. How to future-proof your contact center technology and find your competitive advantage. 4 tips to make multiple channels work for your business.

Multi-Channel 60

Multi-Channel Customer Experience Competitive Advantage Effort Score 60

Eptica

JUNE 15, 2016

Date: Wednesday, June 15, 2016 The 7 components of superior self-service systems. Published on: June 15, 2016. At the same time organizations are facing a dramatic increase in the number of customer contacts they receive, across an expanding range of channels.

Self Service 48

Self Service System Knowledge Base Multi-Channel 48

Experience Matters

APRIL 7, 2015

Watch this blog and my Twitter feed for an announcement about the 2016 CX Vendor Excellence Awards in January 2016. We believe the most successful VoC programs leverage data from a variety of channels to enable decision makers to analyze feedback and track trends on a variety of devices. Confirmit.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

SurveySensum

JULY 14, 2020

Multi-Award Winner, Nandkishor Tripathi is a Market Research Operations and CX Methodology Specialist with over 16 years of proven track record in delivering customer experience at the highest levels. He founded Heart of the Customer in 2014 to help companies of all sizes increase customer engagement. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Kayako

JANUARY 5, 2017

In the customer service trends handbook published by Microsoft , “90% of consumers say they expect consistency and continuity from a brand across channels.”. Yet, relatively few contact centers have focused on providing a consistent customer experience. Multi-channel support can silo important customer history.

Omni-Channel 95

Omni-Channel Self Service Trends Multi-Channel 95