Retently

MARCH 23, 2023

You can also learn a surprising amount of tactics and strategies by studying the opposite end of the scale – the world’s least successful companies, from a churn perspective – to compare their common weaknesses and find out what makes their customers so unlikely to recommend them to their peers.

Net Promoter Score 124

Net Promoter Score Company NPS Effort Score 124

ClearAction

DECEMBER 11, 2016

So there are typically 2 things out of tune: (A) coordination among managers of various CX efforts. (B) B) coordination of CX efforts with times and modes that are logical and non-disruptive to the customer. Here’s how to get in-tune: Take an inventory of who manages what across the entire customer life cycle.

Customer Experience 48

Customer Experience Net Promoter Score How To Effort Score 48

CSM Magazine

DECEMBER 5, 2022

Spectrum customer service is quite highly rated, with support professionals who are knowledgeable and responsive. Spectrum came 5th in the 2022 ACSI customer satisfaction study with a score of 63/100. A quick internet search will turn up some stories praising Spectrum’s exemplary customer service.

Customer Service 52

Customer Service How To Social Media Wireless 52

SurveySparrow

JANUARY 28, 2020

SurveySparrow: You’ve worked with some recognizable companies in the past and then by the year 2013, you founded Heart of the Customer. At Heart of the Customer, we know from experience that you have to find out what your customers actually think, do, and feel to reveal their Moments of Truth. Don’t dilute your efforts.

Customer Journeys 52

Customer Journeys Net Promoter Score Effort Score Customers 52

ClearAction

SEPTEMBER 28, 2015

Here are 5 words representing successful customer experience management (CXM) in the future: 1) Context. 1) Customer Experience Excellence as a Context. " 5 times), Pareto charts, scatter diagrams in quadrant charts, and calculating customer lifetime value. Let's learn from the latter. 2) Outside-In. 3) Patterns.

Customer Experience 48

Customer Experience ROI Customer Experience Management Government 48

Currency Alliance

JUNE 11, 2019

A 2018 Collinson study reported that 66% of financial services professionals say their bank “does not understand why customers are loyal or have a strategy to strengthen customer relationships”[i]. Another part of that “something extra” is your own proprietary customer experience. Actually, they do.

Banking 40

Banking Loyalty Consumers Loyalty Programs 40

AskNicely

JANUARY 10, 2019

In 2013, a research study by Walker predicted that by 2020 customer experience will overtake price and product as the main differentiator for brands. In this blog, we will take a look at the different customer experience metrics, what they are, their strengths and weaknesses, and when to use. NPS – Net Promoter Score.

NPS 150

NPS Metrics Effort Score Customer Experience 150