NICE inContact

SEPTEMBER 30, 2019

Hiring remote workers can be a competitive advantage for companies, especially contact centers. But there are a lot of misconceptions about remote workers and how they impact a contact center’s productivity and culture. This type of performance management tool will give supervisors room to breathe easy.

Contact Center 136

Contact Center Gamification Call Center Competitive Advantage 136

Vonage

OCTOBER 22, 2015

This can help you to identify unhappy customers – allowing your team to quickly contact them and address their concerns – as well as develop insights into what’s really causing customer dissatisfaction. Gamification. Traditionally used for rewarding customers, gamification can also be effectively used for employee recognition.

Technology 120

Technology Customer Service Gamification Wireless 120

Magellan Solutions

JULY 12, 2021

Contact Center Services Philippines Work Environment. Gamification is a term that refers to the addition of major gaming features to regular activities. . Some contact center solutions Philippines firms conduct monthly training for their employees. Executive Boutique Call Center. Rewards program.

Call Center 52

Call Center Industry Contact Center Study 52

SurveySensum

JULY 14, 2020

Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132