Vonage

JANUARY 3, 2017

Social media: a platform that allows consumers to say anything they like about a brand – and broadcast that message to the world. When you think about it, it’s not surprising that many businesses consider social media to be one of the dangerous communication channels. billion less than in 2013.

Social Media 136

Social Media Customer Service How To Poor Customer Service 136

C3Centricity

AUGUST 4, 2020

Social media usually guarantees a quick response whereas contacting customer services through the usual channels often results in nothing. Social media usually guarantees a quick response whereas contacting customer services through the usual channels often results in nothing.

Customer Service 177

Customer Service Social Media Customer Service Representative Self Service 177

Vonage

MARCH 2, 2017

The impact of this is highlighted in new research which estimates that UK businesses lose £12 billion every year as a result of poor customer service. For years companies have focused on making customer service as cost-effective as possible, rather than providing a genuinely valuable service.

Customer Service 120

Customer Service Social Media Poor Customer Service Customer Satisfaction 120

Vonage

OCTOBER 22, 2015

In terms of strategy, he highlights the importance of: Access – and, in particular, placing a message in front of the customer at exactly the point when they’re most likely to experience a problem, and encouraging them to get in touch. Social media. Ten Critical Technologies to Transform Customer Engagement. Gamification.

Technology 120

Technology Customer Service Gamification Wireless 120

Comm100

AUGUST 24, 2016

We all want our customers to be happy with our products and services. The customer is intensely frustrated because the issue isn’t being solved, and the agent is stressed because he/she can’t help directly. You think social media suffices as the only customer resolution tool.

Customer Service 120

Customer Service Social Media Customer Service Representative Multi-Channel 120

Win the Customer

MARCH 20, 2017

The cost of poor customer service is going up, rising from $41 billion lost in 2013 to $62 billion in 2015 , according to research reported by NewVoiceMedia. Speeding up the customer service process by keeping complete history on file and giving new agents access to it when they’re communicating with a customer.

Retail 111

Retail Customer Experience Social Media Poor Customer Service 111

Helen Dewdney

SEPTEMBER 4, 2018

It was a post about poor customer service and entitled Tesco – Phillip Clarke is no Sir Terry Leahy. Posts included finding insects in rice and taking Tesco to court in 2013. Helen won the case and shared the experience on her blog which was later shared in national media. More blog posts and social media.

Case Study 60

Case Study Consumers Study Social Media 60