BlueOcean

OCTOBER 4, 2021

The pandemic only accelerated the growth of the subscription economy, which has seen an incredible 437% growth since 2012—and a 66% increase from 2019 to 2020. For those of us in the contact center space, the truly fascinating thing (besides the astounding growth itself) is the impact on customer care and the customer experience.

Customer Experience 194

Customer Experience Customer Care B2C Lifetime Customer 194

Pretium Solutions

JANUARY 1, 2012

Returning customers and those to whom they refer to your business keep the cash register ringing. Know the lifetime value of your customer. Treat Your Employees the Same Way You Want Your Customers to be Treated. So, if you want your employees to provide great customer service , treat your employees well.

Customer Centricity 49

Customer Centricity Loyalty Handbook Policies 49

BlueOcean

OCTOBER 4, 2021

The pandemic only accelerated the growth of the subscription economy, which has seen an incredible 437% growth since 2012—and a 66% increase from 2019 to 2020. For those of us in the contact center space, the truly fascinating thing (besides the astounding growth itself) is the impact on customer care and the customer experience.

Customer Experience 156

Customer Experience Customer Care B2C Lifetime Customer 156

Kristina Evey

JULY 5, 2018

Back in 2015, customer relationships were ranked =THIRD of top challenges for CEOs, stated by AMA in 2016. 80% of businesses believe they provide “superior” customer service. But only 8% of their customers would describe the service they’ve received in such glowing terms. In fact, U.S. In fact, U.S.

Customer Experience 120

Customer Experience Lifetime Customer Tips Sales 120

Kristina Evey

JULY 5, 2018

Back in 2015, customer relationships were ranked =THIRD of top challenges for CEOs, stated by AMA in 2016. 80% of businesses believe they provide “superior” customer service. But only 8% of their customers would describe the service they’ve received in such glowing terms. In fact, U.S. In fact, U.S.

Customer Experience 120

Customer Experience Lifetime Customer Tips Sales 120

Pretium Solutions

JANUARY 1, 2012

Returning customers and those to whom they refer to your business keep the cash register ringing. Know the lifetime value of your customer. Treat Your Employees the Same Way You Want Your Customers to be Treated. So, if you want your employees to provide great customer service , treat your employees well.

Customer Centricity 40

Customer Centricity Loyalty Handbook Policies 40

Pretium Solutions

JANUARY 1, 2012

Returning customers and those to whom they refer to your business keep the cash register ringing. Know the lifetime value of your customer. Treat Your Employees the Same Way You Want Your Customers to be Treated. So, if you want your employees to provide great customer service , treat your employees well.

Customer Centricity 40

Customer Centricity Loyalty Handbook Policies 40