Experience Investigators by 360Connext

NOVEMBER 26, 2014

Image Credit: 401(K) 2012 via Creative Commons license. Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.

Banking 286

Banking Loyalty Culture Social Media 286

BirdEye

FEBRUARY 23, 2024

Efficient internal business communication plays a pivotal role in reducing confusion, enhancing employee engagement, and fostering a culture of open communication within an organization. Open communication about goals, progress, and feedback fosters trust, engagement, and a sense of belonging, reducing churn and attracting top talent.

Communication 62

Communication Multi-Channel Culture Social Media 62

Customer Guru

AUGUST 21, 2018

DiJulius is a best-selling author of three books, a renowned keynote speaker, and an international customer experience consultant. John is an “Ex-Disney Guy” and Customer Experience Coach. She is a renowned expert on customer relationship management (CRM), customer service strategies, and ROI.

Customer Experience 115

Customer Experience Customer Journeys Consulting Customer Experience Professionals 115

Alida

AUGUST 16, 2016

To appreciate just how dominant they have become, consider these stats: According to Forrester Research’s 2015 Customer Lifecycle Journey report, 81 percent of companies now have community-type support channels—a steep increase from 2012’s 67 percent figure. Technology and social media has given more power and influence to customers.

Social Media 0

Social Media Innovation ROI Feedback 0

Stella Connect

JANUARY 9, 2018

Brooklinen , a fast-growing online retailer that made its debut in 2012, wasn’t founded on a whim. In Brooklinen’s Portland call center, employee engagement and retention remain high long after the initial training period. Our customers love how transparent we are as a company. Self-Directed Agents.

Customer Service Training 41

Customer Service Training Training Customer Service Management 41

Stella Connect

JANUARY 31, 2018

Brooklinen , a fast-growing online retailer that made its debut in 2012, wasn’t founded on a whim. In Brooklinen’s Portland call center, employee engagement and retention remain high long after the initial training period. Our customers love how transparent we are as a company. Self-Directed Agents.

Training 40

Training Management Call Center Connections 40

SurveySensum

JULY 14, 2020

Head of Customer Experience for UL EHS, Co-Founder of CX Accelerator, and CEO of Officium Labs, Nate Brown is an ICMI Top 50 Thought Leader. He is a Customer Experience Blogger and Speaker and offers expertise in customer journey mapping, a voice of the customer programs, survey process and analysis, employee engagement, and others.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132