Comm100
MAY 11, 2020
Some sources claim that the concept of ‘omnichannel’ was coined in 2010. Whenever and how ever it began, omnichannel has never been more important, and it has now become crucial to successful customer experience (CX). And it’s no different with the evolution of omnichannel customer engagement.
Comm100
MAY 11, 2020
Some sources claim that the concept of ‘omnichannel’ was coined in 2010. Whenever and how ever it began, omnichannel has never been more important, and it has now become crucial to successful customer experience (CX). And it’s no different with the evolution of omnichannel customer engagement.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
NICE inContact
JANUARY 31, 2018
On its way to becoming an international powerhouse in business processing (BPO) and customer experience outsourcing, Webhelp partnered with NICE inContact back in 2010. Now with 35,000 people around the world, Webhelp is a global leader in BPO and customer experience, its capabilities extending across voice, social and digital channels.
ProProfs Chat
FEBRUARY 19, 2021
. ‘ The calculation technique has evolved over the years with version 1 released in 2010 and version 2 (CES 2.0) Range Scale of 1-7 : This scale arrived in 2013 after fine-tuning the 2010 edition. The 2010 scale didn’t capture a vast amount of responses. Incorporate Multiple Channels of Interaction.
NICE inContact
SEPTEMBER 19, 2017
First introduced in 2010, Customer Effort Score (CES) is a fairly new contact center metric. In todays’ contact center environment, omnichannel is expected. Customers expect to be able to contact you in numerous channels, both voice and digital, inbound and outbound, and the number of channels is growing. Easy, right?
NICE inContact
SEPTEMBER 19, 2017
First introduced in 2010, Customer Effort Score (CES) is a fairly new contact center metric. In todays’ contact center environment, omnichannel is expected. Customers expect to be able to contact you in numerous channels, both voice and digital, inbound and outbound, and the number of channels is growing. Easy, right?
Vonage
OCTOBER 2, 2017
More than 40% of the companies that were in the Fortune 500 in 2000 were no longer there in 2010. Personalised, multi-channel service To survive in the customer-led economy, businesses have to adapt to customer behaviour. How can businesses adapt to consumer needs? So, how do you please the increasingly powerful consumer?
Expert insights. Personalized for you.
147 
Let's personalize your content