Acing Omnichannel Support in SaaS
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JULY 25, 2018
What’s more: since 2010, Accenture data shows the switching economy has increased more than 29%—and only 11% of U.S. customers strongly agree that companies are effectively converging their omni-channel experiences. We know that customers crave (and expect) a meaningful customer experience, so what can we do to address those needs?
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