Second to None

SEPTEMBER 25, 2018

Any brand that hopes to connect with consumers is must reckon with the powerful nature of public scrutiny in the digital age. Consumer trust is a lucrative yet brittle aspect of any brand’s customer experience platform and the viral potential of negative public relations can instantly tarnish the public’s perception of your organization.

Consumers 109

Consumers Brands Social Media Voice of Customer 109

Thematic

DECEMBER 9, 2022

How can you stay relevant to consumers in a competitive market - especially one under the pressure of a recession? By listening to your customers. It seems obvious, but according to Hubspot research , 42% of businesses don’t survey their customers or collect feedback. Do you want to win them back? Food became a $1.8

Customer Satisfaction 71

Customer Satisfaction Fashion Feedback Social Media 71

Daniel Group

OCTOBER 23, 2020

NMC has been a client since about 2010. So here at NMC we’ve had a great team focused on customer experience, as you said, since 2010. I came on and started having a focus around customer experience and became the NMC customer experience champion right about a year ago.

Net Promoter Score 64

Net Promoter Score Sales Groups Voice of Customer 64

Second to None

MARCH 22, 2019

Gen Zers, those born roughly from 1995-2010, are beginning to trickle into the workforce and become routine contributors in the economy. Second To None empowers customer-centric brands to deliver consistent, intentional and authentic consumer experiences. But Millennials are being overtaken by the new cohort in town.

Connections 63

Connections Brands Social Media Voice of Customer 63

Second to None

MARCH 22, 2019

Gen Zers, those born roughly from 1995-2010, are beginning to trickle into the workforce and become routine contributors in the economy. Second To None empowers customer-centric brands to deliver consistent, intentional and authentic consumer experiences. But Millennials are being overtaken by the new cohort in town.

Connections 75

Connections Brands Social Media Loyalty Programs 75

Second to None

FEBRUARY 14, 2018

Companies Will Blend Domestic And International Customer Service. companies have started to move customer service operations back home. 53% had significant onshore operations in 2015, up from 35% in 2010. In the last decade, U.S. The reality is that each one can make sense, depending on your needs.

Trends 63

Trends Social Media e-support Chatbots 63

Storyminers

JULY 6, 2020

Arie’s industry specialties include: Financial Services, Credit Card, Consumer Lending, Retail, Internet, Telecommunications, and other services companies. Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. Most recently, he was named one of Campaign US ’ Digital 40 over 40.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147