Retently

MARCH 23, 2023

NPS is subject to overall trends in customer sentiment In 2007, most customers were happy with their banks. These industries didn’t drastically change their customer service processes during this period, but the overall market trend produced a significant decline in customer sentiment that affected their Net Promoter Score.

Net Promoter Score 102

Net Promoter Score Company NPS Effort Score 102

Alida

DECEMBER 15, 2016

Government regulations and changing patient expectations are major drivers of this trend in the medical marketplace. Between 2009 and 2013, annual hospital deals have increased 14 percent. Business leaders in health care organizations can’t afford to take the M&A trend lightly. The Affordable Care Act in the U.S.,

Airlines 138

Airlines Hospitality Employee Engagement Entertainment 138

transcosmos Information Systems

NOVEMBER 6, 2018

This refers to the waiting time and how employees can reset it by simply greeting the customer, reminding them of the waiting time, other short interactions with them, and by allowing them to use the distractions laid out on them, such as Apple products available to access. Embrace external trends.

Customer Service 48

Customer Service Ecommerce Hotels Wait Times 48

Comm100

NOVEMBER 13, 2022

One of the top customer service trends in recent years has seen customer support expand to new digital channels. Expect to see this trend continue, as there remains much room for growth in this area. Another of the growing customer service technology trends has seen a rise in chatbots and automation. Adopt live chat .

Tools 195

Tools Customer Service Tips Omni-Channel 195

Stella Connect

JANUARY 25, 2018

How will emerging and growing trends change the customer service equation? According to a 2009 Booz & Company report , customer feedback is “one of the largest untapped resources for companies”—a veritable gold mine of business intelligence. What will brands’ biggest concerns be in 2018? That’s a big risk to take in 2018.

Self Service 40

Self Service Trends Customer Service Contact Center 40

TechSee

DECEMBER 5, 2017

Real -time dashboards identify trends and “hot alerts” for high-impact issues. Contact Centers appreciate: “We give customers the opportunity to use the channel that they best prefer, and in the process, we direct volume away from the call center and reduce queues and wait times.

Contact Center 116

Contact Center Customer Satisfaction Technology Self Service 116