ShepHyken

JULY 31, 2018

Shep Hyken sits down with Scott Walker, the CEO of ethosIQ ,and discuss three levels of customer optimization, finding the correct customer service metrics to focus on, and why companies should give back to their communities. ? ?. This means that metrics like “average handle time” or “time to resolution” can be misleading.

Average Handle Time 78

Average Handle Time Roadmap Call Center Customer Satisfaction 78

ShepHyken

JULY 31, 2018

Shep Hyken sits down with Scott Walker, the CEO of ethosIQ ,and discuss three levels of customer optimization, finding the correct customer service metrics to focus on, and why companies should give back to their communities. ? ?. This means that metrics like “average handle time” or “time to resolution” can be misleading.

Average Handle Time 78

Average Handle Time Roadmap Call Center Customer Satisfaction 78

CX University

OCTOBER 19, 2017

The liquid within lithium ion batteries is highly flammable, which explains other phone explosions and issues over time , including Nokia issues in 2009 and an iPhone giving someone third-degree burns in 2015. Involve customers, partners, and employees in the testing process: Add this to roadmap and delivery.

Customer Experience 66

Customer Experience Culture Metrics Airlines 66

West Monroe

DECEMBER 20, 2021

Developing a ranking of portfolio methods and initiatives using metrics that include achievable reduction quantities, lowest cost to achieve, and viability. This approach to decarbonization requires: Segmenting diverse decarbonization opportunities into functional categories. Assessing a broad spectrum of initiatives to reduce carbon.

Transportation 52

Transportation Metrics Technology Strategy 52

West Monroe

DECEMBER 20, 2021

Developing a ranking of portfolio methods and initiatives using metrics that include achievable reduction quantities, lowest cost to achieve, and viability. This approach to decarbonization requires: Segmenting diverse decarbonization opportunities into functional categories. Assessing a broad spectrum of initiatives to reduce carbon.

Strategy 40

Strategy Transportation Metrics Technology 40

SurveySensum

JULY 14, 2020

He founded Brainfood Consulting, an advisory and education service in 2009 and since then he is training professionals around the world on AI-Driven Customer Contact Strategies and Mobile-first customer service planning. Lead CX Analytics and Insights Manager at CenturyLink. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132