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West Monroe - Untitled Article

West Monroe

Developing a ranking of portfolio methods and initiatives using metrics that include achievable reduction quantities, lowest cost to achieve, and viability. By using this type of approach, decarbonization methods can be directly compared based on the most important factors, including: Carbon reduction potential (tons of avoided CO2e).

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Utility decarbonization strategies: A portfolio-based approach to emission reductions

West Monroe

Developing a ranking of portfolio methods and initiatives using metrics that include achievable reduction quantities, lowest cost to achieve, and viability. By using this type of approach, decarbonization methods can be directly compared based on the most important factors, including: Carbon reduction potential (tons of avoided CO2e).

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

A Customer Service & AI Engagement Strategist, Martin Hill-Wilson is a Mentor, Advisor, and Trainer on Customer Service. He also advises firms, gives out whitepapers and keynotes on co-designing practical engagement strategies that balance customer and business needs. Lead CX Analytics and Insights Manager at CenturyLink.