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What Do Companies With Low Net Promoter Score Have in Common?

Retently

In 2013, McDonald’s recorded the longest waiting time at its drive-thrus. And the waiting time is mainly influenced by the menu complexity. Since 2009, CIGNA has been monitored by relevant authority institutions. The chain started with 26 menu items in 1980, which increased to 121 in 2014.

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Higher Education Chatbots – Everything You Need to Know

Comm100

During non-peak periods, the additional support capacity that chatbots provide allows faster resolutions to student queries and reduced wait times. For requests handled entirely by chatbots, students see no wait times, as a single chatbot can respond to an unlimited number of simultaneous chats with no delay.

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How to Stay Close to Customers While Working From Home

CSM Magazine

Waiting times. Panellists were asked about the impact on call waiting times and customer satisfaction levels as their contact centre colleagues adjusted to working from home. Cathal is an engineer who loves applying emerging technology to solve everyday problems.

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The Top 4 Customer Service and Performance Management Trends to Look for in 2018

Stella Connect

If you want to make customer service your primary loyalty builder and revenue driver , you can’t rely solely on internal definitions and measures of service quality. According to a 2009 Booz & Company report , customer feedback is “one of the largest untapped resources for companies”—a veritable gold mine of business intelligence.

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6 Lessons on Customer Service from the Four Comma Club

transcosmos Information Systems

This refers to the waiting time and how employees can reset it by simply greeting the customer, reminding them of the waiting time, other short interactions with them, and by allowing them to use the distractions laid out on them, such as Apple products available to access. Reset internal clocks.