Alida
APRIL 5, 2017
Enter: The kings of customer-centric service, interaction and engagement—retail brands. Kaiser announced last October that the organization conducted more than half of its 110 million physician-patient interactions last year via smartphone, videoconferencing, kiosks and other technology tools.
CSM Magazine
DECEMBER 5, 2017
Technologies such emotion-engines, which help analyze input to determine customers’ emotions could help personalize interactions and may prompt a seamless transfer to a customer service professional as a next step. Gamification. Emotional Detection. ” AR & VR. About the Author.
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CSM Magazine
FEBRUARY 7, 2023
We saw this in the last big recession spanning 2007-2009. Calabrio’s own research reveals that most consumers will only tolerate 2 (44%) or 3 (30%) negative interactions before switching brands. Inspire and motivate team members through gamification. Unleash the chatbot! Calabrio is a trusted ally to leading brands.
Comm100
NOVEMBER 23, 2020
Founded in 2009 in Vancouver, Canada, Comm100 was launched as a live chat and email ticketing solution aimed at helping businesses stay ahead of the digital curve. It’s intuitive and designed so well for managing customer support tickets” Freshdesk also gets points for its gamification features that help increase agent productivity.
SurveySensum
JULY 14, 2020
He founded Brainfood Consulting, an advisory and education service in 2009 and since then he is training professionals around the world on AI-Driven Customer Contact Strategies and Mobile-first customer service planning. Also, he is running the planning course of Emotive CX for Customer Interaction. . LinkedIn : [link]. Book : [link].
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