Alida

APRIL 5, 2017

What exactly does “patient-centric” care mean? Enter: The kings of customer-centric service, interaction and engagement—retail brands. Combine the ubiquity of mobile devices and the power of gamification , and it’s no wonder consumers have fueled the explosion of mobile apps.

Retail 154

Retail Customer Base Strategy Rewards Programs 154

CSM Magazine

DECEMBER 5, 2017

Consumers will be engaging with companies via these voice-enabled channels and will have higher expectations on the accuracy and their capability to help answer customer service issues. For example, if a customer is repeating voice commands over and over and has an elevated voice, an immediate transfer might be prompted.”

Self Service 80

Self Service Customer Service Gamification CRM 80

CSM Magazine

FEBRUARY 7, 2023

The result of such workarounds regularly translates to a degradation of the customer experience. We saw this in the last big recession spanning 2007-2009. The customer was often abandoned, left feeling disappointed. Look Back to Look Ahead How willing are customers to forgive brands for poor experiences?

Self Service 52

Self Service Customer Experience Gamification Analytics 52

SurveySensum

JULY 14, 2020

James Dodkins – Customer Experience Influencer, Keynote Speaker, Author, CX Trainer. International Keynote Speaker, Trainer, and Content Creator, James Dodkins is named as the UK’s #1 CX Influencer by Customer Experience Magazine. Also, he is running the planning course of Emotive CX for Customer Interaction. .

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132