ClearAction
OCTOBER 25, 2022
” High levels of coordination, competence, and consistency are necessary for success of technology, employee experience, digital experience, and financial efficiency. Experience Leadership for CX Enthusiasts & CCXP Exam : get a solid foundation in almost-automatic CX excellence. Learn More. Learn More.
Customer Bliss
JANUARY 24, 2017
If you take anything from this episode, I would take that aspect: a relentless focus on your employees and internal stakeholders can be just as effective (or more) than a focus on KPIs and external stakeholders. Obviously you want a focus in both areas.). About Scott. This is the stage where his background in HR helped a lot. That is great!
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Kustomer
JANUARY 20, 2022
It’s a leading expert in customer and employee experience. Again, across the business, he’s been helping people really manage this concept of customer and employee experience. Many customers experience transformations, they’re expensive, right? And one of the things people say is, “Gabe.
West Monroe
NOVEMBER 29, 2021
American workers’ rates of daily stress, worry, sadness, and anger have been trending upward since 2009, according to Gallup. Research from the National Safety Council found organizations spend more than $15,000 annually on each employee experiencing mental distress, between healthcare services, days lost, and the costs of turnover.
SurveySensum
JULY 14, 2020
She is an internationally recognized Customer Experience Thought Leader, Coach, Keynote Speaker, and Author of ‘Customer Understanding: Three Ways to Put the “Customer” in Customer Experience’ (and at the Heart of Your Business). Augie Ray – Customer Experience Expert, Blogger, Speaker, Consultant.
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