CSM Magazine

DECEMBER 6, 2021

Now more than any other time of year, e-Commerce becomes a more dominant force in companies’ sales, and subsequently, online customer experience. In fact, 2021 is forecast to be one of the most treacherous holiday seasons since the Great Recession of 2008-2009. Mike Myer, CEO and co-founder of Quiq looks at the challenges ahead.

Tips 97

Tips e-support Customer Journeys Contact Center 97

ShepHyken

AUGUST 6, 2023

My Comment: I love a great list, and there will be a few of them on this weekly roundup of excellent customer service and CX articles. We kick off with an article that features a number of experts sharing their insights on how to spot and proactively manage problems, complaints, and anything the customer considers a “pain point.”

Customer Service 62

Customer Service Tips e-support B2C 62

Helpware

JULY 14, 2017

Not only will this give prospective customers confidence in your company, but it will also reaffirm the belief that you have in your customer service team. So go public with your customer support team. Be there for Your Customers at a Moment’s Notice. Publish Your Customer Service Reports. Start small.

Customer Service 40

Customer Service e-support Customer Service Representative Video 40

Kustomer

JANUARY 20, 2022

Again, across the business, he’s been helping people really manage this concept of customer and employee experience. So he’s joining us today to talk about this idea of loyalty enhancing strategies described in his book: From Impressed to Obsessed: 12 Principles for Turning Customers and Employees Into Lifelong Fans.

How To 143

How To ROI Study Customers 143

Service Untitled

JULY 15, 2009

Service Untitled The blog about customer service and the customer service experience. My personal style is to talk to employees about what the problems and opportunities are before I talk to managers about the same thing. One of the first things I like to do when I’m given a broad assignment (e.

Exercises 45

Exercises e-support Consulting Meeting 45

SurveySensum

JULY 14, 2020

Currently, he is serving as the Director of Customer Success at Kustomer and an Advisor at The Success League. He specializes in customer success, customer experience, SaaS start-ups, B2B & B2C marketing strategy, and e-commerce. Blake Morgan – Customer Experience Futurist, Keynote Speaker, Author.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132