ShepHyken

FEBRUARY 8, 2021

Each week I read a number of customer service and customer experience articles from various resources. Make Every Day Valentine’s Day by Showing Love and Empathy to Customers by Janelle Estes. Next generation is the new generation in customer experience by Carlos Lopez-Abadia. Follow on Twitter: @Hyken.

Customer Service 97

Customer Service Self Service B2B Retail 97

ShepHyken

MARCH 8, 2017

Customer service is what I’m all about. It is my life’s mission to help companies create a customer service experience that customers think is amazing. But, surely some company that is totally focused on their customers would already own it. In 2009 they paid $5.1 How much could this be worth?

Customer Service 114

Customer Service Banking Customer Service Training Customers 114

ShepHyken

JUNE 13, 2022

Each week I read many customer service and customer experience articles from various resources. In 2009 only 18% of the value of the top 100 brands was in subscriptions. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Sign Me Up!

Customer Service 67

Customer Service Sports Customer Journeys Government 67

ShepHyken

JULY 11, 2022

Each week I read many customer service and customer experience articles from various resources. 3 Ways to Create a Better Customer Experience That Increases Conversions by Joel Comm. In the last six months alone, one in ten workers said they had quit their jobs, resulting in the highest UK quit rate since 2009.

Customer Service 24

Customer Service Average Handle Time Metrics Social Media 24

SmartKarrot

FEBRUARY 15, 2022

A look back at the past few years reveals the many significant changes in the world of customer service. The credit for these changes goes to the customer service experts who helped redefine the industry. This will help you stay up to date with the trends and best practices of customer service. Bill Quiseng.

Customer Service 10

Customer Service Social Media Customer Centricity Tips 10

SurveySensum

JULY 14, 2020

Meet the Top 150 Global Customer Experience Thought Leaders and Influencers of 2020. Adam Toporek – Customer Service Expert, Keynote Speaker, Trainer, Strategic Advisor . Annette Franz – Customer Experience Consultant, Keynote Speaker, Author . LinkedIn : [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132