ShepHyken

AUGUST 6, 2023

Each week, I read many customer service and customer experience articles from various resources. 25 Ways to Proactively Spot Your Customers’ Pain Points by Call Centre Helper Magazine (Call Centre Helper Magazine) When struggling to deal with customer demand, a lot of contact centres try to recruit more people.

Customer Service 62

Customer Service Tips e-support B2C 62

ShepHyken

FEBRUARY 8, 2021

Each week I read a number of customer service and customer experience articles from various resources. Make Every Day Valentine’s Day by Showing Love and Empathy to Customers by Janelle Estes. Next generation is the new generation in customer experience by Carlos Lopez-Abadia. Follow on Twitter: @Hyken.

Customer Service 95

Customer Service Self Service B2B Retail 95

ShepHyken

MARCH 8, 2017

Customer service is what I’m all about. It is my life’s mission to help companies create a customer service experience that customers think is amazing. But, surely some company that is totally focused on their customers would already own it. In 2009 they paid $5.1 The post Who Owns Customer Service?

Customer Service 113

Customer Service Banking Customer Service Training Customers 113

ShepHyken

JUNE 13, 2022

Each week I read many customer service and customer experience articles from various resources. In 2009 only 18% of the value of the top 100 brands was in subscriptions. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Sign Me Up!

Customer Service 67

Customer Service Sports Customer Journeys Government 67

ShepHyken

JULY 11, 2022

Each week I read many customer service and customer experience articles from various resources. 3 Ways to Create a Better Customer Experience That Increases Conversions by Joel Comm. In the last six months alone, one in ten workers said they had quit their jobs, resulting in the highest UK quit rate since 2009.

Customer Service 24

Customer Service Average Handle Time Metrics Social Media 24

Win the Customer

NOVEMBER 14, 2016

Thanks to increasing connectivity, your customers can now voice their frustrations to everyone on social media. Research has shown that in the period between 2009 and 2014, the number of Twitter users using the platform for customer service doubled to 22%. So, which companies do social customer service right?

Social Media 52

Social Media Customer Service Multi-Channel Airlines 52

ShepHyken

MAY 1, 2023

Each week, I read many customer service and customer experience articles from various resources. According to the research, since 2009, a stock portfolio of the publicly traded brands in Siegel+Gale’s research outperformed every major index with a return of 1,841%. Here are my top five picks from last week.

Customer Service 13

Customer Service Customer Retention Loyalty Customer Service Training 13