CSM Magazine
FEBRUARY 7, 2023
Customers are like elephants; they have amazing memories. This means they will never forget a truly wonderful or absolutely horrible service experience. So, in these tough economic times, what are the best customer service strategies to provide elephant-astic experiences? Unleash the chatbot!
ijgolding
AUGUST 12, 2014
It is impossible to ignore the fact that customer service has gone all social on us. Our obsession with Facebook, Twitter, Google+, Instagram and more has led to the humble consumer actively seeking to interact with companies via social networks. You can buy the book online here.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ShepHyken
JANUARY 5, 2018
Bad customer service doesn’t just impact your revenue now, but can dramatically affect it in the future as study shows 86% of consumers said they’ve stopped doing business with a company after a bad customer experience. Practically all consumer experiences today are instant or on-demand. Why not customer service?
Service Untitled
NOVEMBER 6, 2009
Service Untitled The blog about customer service and the customer service experience. Depending on the type of company, it can be pretty time consuming to deal with a large number of escalations and it can definitely distract from dealing with day-to-day issues that managers normally have to deal with.
CX Journey
JANUARY 11, 2018
Today’s savvy consumers have a variety of options when it comes to engaging with your brand. From desktop and laptop computers to tablets and smartphones and even brick and mortar stores, the customer journey is more complicated than ever. Customers get better experiences, while businesses acquire and retain more customers.
Expert insights. Personalized for you.
52 
Let's personalize your content