transcosmos Information Systems
JULY 6, 2017
Today, it’s common for people to use social media to share their views about a product or service and seek help or assistance. Power study , 67% of consumers have used a company’s social media platform for customer service. Check out how these top brands won over their social media customers. According to a J.D.
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MAY 21, 2012
.” Let’s visit with Zappos.com for a moment and discover how their customer service recipe extends far beyond what most other establishments offer. With a 100 percent satisfaction guarantee and a one-year return policy, consumers find the entire buying and service experience fun and efficient.
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JUNE 14, 2011
The July issue of Consumer Reports stated there were 1.1 million complaints against North American businesses last year; up 10 percent from 2009. So why are so many people so dissatisfied with customer service ? Jack Abelson, a retail industry consultant called customer service “abominable.&#
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MARCH 31, 2010
They need to be hired because they can not only do the job, but be able to deal with the customers – just like any other consumer oriented position. What would be the results if a company used representatives who insulted, assaulted or told customers to “die&# on the road?
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OCTOBER 25, 2010
Now we have progressed to a Social Customer Relationship Management (Social CRM) which takes us from the original CRM and now adds new communication channels via the social web to concentrate on better customer relationships. Still positive consumers like me are potential customers.
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