ShepHyken

SEPTEMBER 29, 2023

This week, we feature an article by Tarek Kamil, CEO and Founder of Cerkl, an internal communication software that helps teams connect. He writes about how employee engagement and customer experience can enhance business performance. In their 2009 meta-analysis presented by Gallup, Harter et al.

Employee Engagement 137

Employee Engagement Engagement Strategy Effort Score 137

Second to None

MARCH 8, 2019

The internal health of the body is directly connected to its performance and ability to grow. If organs are to the body, employees are to the business. A study by Social Market Foundation reported that happy employees are up to 20 percent more productive than unhappy employees. [1] 2] Employee Burnout.

Study 48

Study Financial Customer Centricity Employee Experience 48

ShepHyken

MAY 1, 2023

U$ 402bn is on the Table for Brands That Simplify Their CX and EX – Here’s Why by Ricardo Samuel Saltz Gulko (Eglobalis) Simplicity is an essential aspect of customer and employee experience that can greatly impact a company’s success and its ability to innovate. Connect with Shep on LinkedIn. How big is simplicity?

Customer Service 13

Customer Service Customer Retention Loyalty Customer Service Training 13

Qualtrics

OCTOBER 11, 2019

One of the key building blocks to creating a truly exceptional employee experience is cultivating an environment where employees feel free to both share and receive open and honest feedback. The central role of communication in developing trust and its effect on employee involvement. Download Ebook. Citations. Davis, J.H.

Culture 26

Culture Communication Multi-Channel Feedback 26

SurveySensum

JULY 14, 2020

She is an internationally recognized Customer Experience Thought Leader, Coach, Keynote Speaker, and Author of ‘Customer Understanding: Three Ways to Put the “Customer” in Customer Experience’ (and at the Heart of Your Business). Augie Ray – Customer Experience Expert, Blogger, Speaker, Consultant.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

West Monroe

NOVEMBER 29, 2021

American workers’ rates of daily stress, worry, sadness, and anger have been trending upward since 2009, according to Gallup. Research from the National Safety Council found organizations spend more than $15,000 annually on each employee experiencing mental distress, between healthcare services, days lost, and the costs of turnover.

Net Promoter Score 52

Net Promoter Score Healthcare First Call Resolution Survey 52

Qualtrics

NOVEMBER 11, 2019

I retired in 2009 and was an entrepreneur and author before coming to the mighty Qualtrics. That way their help is more genuine and you can make a real connection. Understand WHY they do things the way they do, then you’re in a better place to give helpful innovative ideas. To connect with Q-Salute please send us an email.

Tips 30

Tips Leadership Consulting Connections 30