How to Impress Your Customers with Jon Picoult
Kustomer
JANUARY 20, 2022
They demonstrate disloyal behaviors and I think that to create a real, sustainable, competitive advantage, you just can’t rely on satisfying customers. And then when I started my firm in 2009, was how do you get people to open their eyes to the idea that a great customer experience does not have some soft, intangible ROI?
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