transcosmos Information Systems

JULY 6, 2017

Brands that are effectively using social media as a customer service tool gain a competitive advantage. In 2009 , a customer reached out because her favorite pair of shoes is no longer in stock. So, Zappos went to a nearby mall, bought them for her, and hand-delivered them to her hotel. 1. Zappos.com. 3. Xbox.

Social Media 78

Social Media Tools Examples Customer Service 78

Grade.us

AUGUST 7, 2018

Hotels, restaurants and travel services rely more heavily on reviews than manufacturing and skilled trades. Have reviews disclosed a competitive advantage or value proposition your client’s aren’t using? Woolworths , a 131 year old company with 30,000 employees closed in 2009 after failing to adapt to competition.

Industry 37

Industry Management How To Automotive 37

SurveySensum

JULY 14, 2020

A Customer Experience Thought Leader and Influencer, Mila Widyani is a dynamic professional who strongly believes that CX is the key to driving a sustainable competitive advantage in today’s economy. He has worked with companies like The Ritz-Carlton, Lexus, Starbucks, Nordstrom, Nestle, Marriott Hotel, PwC, and more.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132