2009 Company Connections Customer Experience Professionals 
ijgolding
OCTOBER 28, 2015
Instead, service designers focus on a smaller sample, perform a deep dive into their lives and arrive back on the surface with a treasure of insights that can be used in not only making an experience great but, even more importantly, differentiating it from the competition. They can prove to be more valuable than gold.
ijgolding
NOVEMBER 28, 2014
Six years after Dave’s experience, we are arguably in an even more commanding position to get our voices heard by the masses, even if the companies we interact with directly appear not to be listening. It was also the #1 music video in the world for the month of July 2009 and has been studied at universities the world over.
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SurveySensum
JULY 14, 2020
Founder & CEO of Beyond Philosophy LLC, Colin is recognized as a world thought leader in customer experience. Colin is an accomplished Speaker, a renowned Best-Selling Author, and a Co-Host of a successful podcast, The Intuitive Customer. She led CX company-wide for 11 years at Applied Materials. LinkedIn : [link].
ClearAction
OCTOBER 1, 2018
The future is urgently calling for us to shift to company-wide alignment with CX. A loud warning siren can be heard in study after study showing customers’ and managers’ perceptions to be static over time and lower than desired overall. Only 22% of companies now are operationalizing, aligning or embedding CX.
Talkdesk
MAY 23, 2019
Places like the Financial Times group and also the Shell Group of companies. Some corporate venturing, did some entrepreneurial work, like for example, me and a bunch of other people, we nearly bought Steel Company, which would have turned me into a steel magnate, which sounds like something from a film, but we didn’t quite get there.
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