2009 Communication Customer relationships ROI 
Comm100
NOVEMBER 13, 2022
Chat concurrency also allows agents to handle multiple chats at once, allowing agents to keep queues down and begin responding to customers as soon as possible. . The efficiencies of live chat also mean a high return on investment (ROI) for the technology. And ultimately, we would have risked losing customers to competitors.”
Comm100
NOVEMBER 13, 2022
Research shows that 72% of consumers use multiple communication channels when completing a transaction, rising to 82% for business buyers. It’s the most popular digital channel to communicate with a company on. The key benefits of omnichannel customer service. Everybody has their preferred way of communicating.
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ClearAction
OCTOBER 1, 2018
This is after 10 years — since the 2009 economic downturn — when companies began investing heavily in CXM technologies and teams. Likely, the promise of CXM ROI has been alluring to executives who have asked for quick wins and near-term gains. customers, channel partners, alliances). CXM Status Quo: Pillars (silos).
Waypoint Group
OCTOBER 17, 2019
Concrete customer input removed the guesswork from internal communications. Deeper insights helping marketing create excellent customer-company interactions . Reciprocity strengthens customer relationships while increasing CSM team productivity by 50%+. Reciprocity, Inc.
SurveySensum
JULY 14, 2020
Adam Toporek is an internationally-recognized Customer Experience Expert, Keynote Speaker, and Customer Service Trainer who helps organizations transform their relationships with their customers through better strategy, training, and communication. LinkedIn : [link]. Website : [link]. LinkedIn : [link] /.
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