Comm100

MARCH 27, 2023

Higher Education Chatbots – Everything You Need to Know In the competitive world of higher education, providing students with the very best support is key to increasing enrollment, improving student satisfaction, and reducing drop-out. This is where higher education chatbots come into play.

Chatbots 161

Chatbots Multi-Channel Knowledge Base Wait Times 161

Comm100

NOVEMBER 23, 2020

Free Live Chat Software for Unlimited Agents. Live chat, email, messaging, social, ticketing & knowledge base – all in one, for free! Founded in 2009 in Vancouver, Canada, Comm100 was launched as a live chat and email ticketing solution aimed at helping businesses stay ahead of the digital curve.

Comparison 130

Comparison System Knowledge Base Omni-Channel 130

Comm100

NOVEMBER 13, 2022

Chatbots: With a well-trained AI chatbot, organizations can automate up to 80% of their frontline customer support. Knowledge base: With a knowledge base in place, teams can provide fast self-service answers to their customers, as well as detailed help resources for agents to support customers.

Omni-Channel 212

Omni-Channel Customer Service Chatbots Social Media 212

Comm100

NOVEMBER 13, 2022

Another of the growing customer service technology trends has seen a rise in chatbots and automation. Thanks to improvements in AI and automation technologies, chatbots can now handle as much as 80% of customer needs. The primary way that organizations are introducing automation to customer service is with the adoption of chatbots. .

Tools 181

Tools Customer Service Tips Omni-Channel 181

Answer Dash

JANUARY 9, 2019

I never had heard of Amazon until around the time I graduated college, and I became a customer in 2009 when I was living in Brooklyn, NY. The company realizes that such a large change can’t be handled in a single department and relies on the skills, experience and knowledge base of all employees. million requests each year.

Trends 82

Trends Customer Experience Insurance Chatbots 82

TechSee

DECEMBER 5, 2017

Its intelligent knowledge base/self-service platform is powered by artificial intelligence, unified search, rich analytics, and machine learning. The Canadian-based Coveo increases self-service success and case deflection by making search core to the self-service experience.

Contact Center 116

Contact Center Customer Satisfaction Technology Self Service 116