Innovative CX

MAY 6, 2020

Not the 2008 financial crisis. Nothing could have prepared us for the pandemic crisis we are in today and its impact on the customer, employee, and student experience. Some employees are essential while others are deemed non-essential. What a terrible way to define the employee experience. We’ve changed.

Customer Experience 59

Customer Experience Customer Journeys Financial Customer Expectations 59

CX University

JULY 9, 2018

Employees want to feel a sense of commitment to their work. And in return for that sense of real, authentic meaning, they will be willing to give more of themselves, aspire to higher productivity, spiraling innovation, and off-the-charts customer satisfaction. In 2008, Detroit, DTE Energy CEO Gerard M. Photo courtesy of Fortune.

Employee Engagement 68

Employee Engagement Leadership Insurance Engagement 68

Pink Guava

APRIL 26, 2020

But there is always a silver lining after a doom, and history is the witness that every doom had been a change to start the NEW, be the dotcom, 2008 prime recession or the Great Depression of the 1920s. Strategy or Innovation - How are you doing as a company with your customers and all the stakeholders, included?

Social Media 84

Social Media Financial Innovation Employee Engagement 84

Wootric CX Blog

FEBRUARY 14, 2019

Why we love Colin: He’s a keynote speaker, best-selling author of several books such as The Intuitive Customer: 7 Imperatives For Moving Your Customer Experience to the Next Level , the CEO of Beyond Philosophy , and Co-Host of The Intuitive Customer Podcast. Colin Shaw. Steven Van Belleghem.

Customer Journeys 67

Customer Journeys Consulting Customer Experience Professionals Chief Customer Officer 67

Kustomer

APRIL 9, 2020

The last big recession was in 2008 and no one wants to relive that. My primary is the DiJulius Group where we are only a customer service/employee experience consulting firm. Well, the first thing is our leadership, our customer experience, and their employee experience need to all be on center stage.

Loyalty 59

Loyalty Airlines Leadership Groups 59

Storyminers

JULY 6, 2020

He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian Swinscoe. Barry Dalton. Bob Thompson.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian Swinscoe. Barry Dalton. Bob Thompson.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130