Amity

MAY 5, 2016

Customer Health Score. Net Promoter Score. — Jan Poston Day (@jpostonday) November 2, 2007. — eBusiness Services (@ebusiness) April 17, 2007. — ZDNet (@ZDNet) November 28, 2007. Customer Health Score. — Chris Abraham (@chrisabraham) March 3, 2007. Customer Churn.

Net Promoter Score 57

Net Promoter Score Customer Success Multi-Channel Customer Retention 57

Comm100

NOVEMBER 13, 2022

A Complete Guide of Tools, Tech & Tips. In a live chat environment, surveys can be established post-chat to capture things like ratings and comments, or more defined metrics like a Net Promoter Score. Founded: 2007. How to Improve Customer Service. Headquartered: San Francisco, California, United States.

Tools 189

Tools Customer Service Tips Omni-Channel 189

Beyond Philosophy

APRIL 20, 2016

The “Net” in NEV refers to the net effect of those emotions for customer loyalty and retention. By focusing on tipping the balance toward the positive, you bring those customers back again, because they valued how you made them feel. But what are these emotions? The result is your business grows and so do your profits.

Measurement 60

Measurement How To NPS Net Promoter Score 60

Beyond Philosophy

APRIL 20, 2016

The “Net” in NEV refers to the net effect of those emotions for customer loyalty and retention. By focusing on tipping the balance toward the positive, you bring those customers back again, because they valued how you made them feel. But what are these emotions? The result is your business grows and so do your profits.

Measurement 60

Measurement How To NPS Net Promoter Score 60

Amity

FEBRUARY 10, 2017

Around 2007, I decided to move into the post-sales world because I wanted to get closer to the product, to the value proposition, and to the customer challenges that can be addressed through software. On a deeper level, it allows users to discuss exactly how they get stuff done, and to share tips and best practices.

Customer Success 48

Customer Success Marketing Effort Score Net Promoter Score 48

SurveySensum

SEPTEMBER 8, 2023

Between 2007 and 2011, Apple’s NPS soared from 58% to an impressive 72%. By addressing their specific concerns, you can convert them into promoters. Here are a few tips for using NPS as a tool for continuous improvement. Regular NPS assessments and internal competition between Apple stores fueled performance improvements.

NPS 52

NPS ROI Social Media Effort Score 52

Michel Falcon Experience

FEBRUARY 11, 2019

Now here’s a little tip. Uh, so there’s a tip, but hopefully your eyes don’t divert when, uh, when we get to that part. My career started in 2007 as a call center agent in my early twenties. How many people are familiar with net promoter score? He gets it right. How do we deploy this?

Customer Experience 60

Customer Experience Customer Service Customers Hospitality 60