Remove 2007 Remove Net Promoter Score Remove Return on Investment Remove Tips
article thumbnail

How to Improve Customer Service – A Complete Guide of Tools, Tech & Tips

Comm100

A Complete Guide of Tools, Tech & Tips. The efficiencies of live chat also mean a high return on investment (ROI) for the technology. In a live chat environment, surveys can be established post-chat to capture things like ratings and comments, or more defined metrics like a Net Promoter Score.

Tools 195
article thumbnail

Customer Experience Keynote Speaker: Customer Service vs Customer Experience

Michel Falcon Experience

Now here’s a little tip. Uh, so there’s a tip, but hopefully your eyes don’t divert when, uh, when we get to that part. My career started in 2007 as a call center agent in my early twenties. How many people are familiar with net promoter score? What is the return on investment here?