Customer Experience Keynote Speaker: Customer Service vs Customer Experience
Michel Falcon Experience
FEBRUARY 11, 2019
Now here’s a little tip. Uh, so there’s a tip, but hopefully your eyes don’t divert when, uh, when we get to that part. My career started in 2007 as a call center agent in my early twenties. How many people are familiar with net promoter score? He gets it right. How do we deploy this?
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