Comm100

NOVEMBER 13, 2022

A Complete Guide of Tools, Tech & Tips. The efficiencies of live chat also mean a high return on investment (ROI) for the technology. Access our Live Chat ROI Calculator to learn how much your team can save by introducing live chat. . Chatbot ROI Calculator – Find out how much money your team could save with an AI Chatbot

Tools 189

Tools Customer Service Tips Omni-Channel 189

SurveySensum

SEPTEMBER 8, 2023

Between 2007 and 2011, Apple’s NPS soared from 58% to an impressive 72%. By addressing their specific concerns, you can convert them into promoters. Here are a few tips for using NPS as a tool for continuous improvement. Leverage NPS to Boost Your Revenue & ROI With SurveySensum – Request a Demo NPS 3.0:

NPS 52

NPS ROI Social Media Effort Score 52

Amity

FEBRUARY 10, 2017

Around 2007, I decided to move into the post-sales world because I wanted to get closer to the product, to the value proposition, and to the customer challenges that can be addressed through software. Another driving factor of change in marketing is pressure to prove ROI. What type of metrics do you watch closely?

Customer Success 48

Customer Success Marketing Effort Score Net Promoter Score 48

Michel Falcon Experience

FEBRUARY 11, 2019

Now here’s a little tip. Uh, so there’s a tip, but hopefully your eyes don’t divert when, uh, when we get to that part. My career started in 2007 as a call center agent in my early twenties. How many people are familiar with net promoter score? What is the Roi of this?

Customer Experience 60

Customer Experience Customer Service Customers Hospitality 60