Comm100

NOVEMBER 13, 2022

Another of the growing customer service technology trends has seen a rise in chatbots and automation. Thanks to improvements in AI and automation technologies, chatbots can now handle as much as 80% of customer needs. The efficiencies of live chat also mean a high return on investment (ROI) for the technology.

Tools 195

Tools Customer Service Tips Omni-Channel 195

Natalie Petouhof

MARCH 6, 2017

I’ve written return on investment models for the value of human capital. An early champion of online video who was instrumental in Google’s 2006 acquisition of YouTube, Susan now oversees YouTube’s content and business operations, engineering and product development. of Cerebellum Capital, Inc.,

Culture 40

Culture Company Competitive Advantage Conference 40

Michel Falcon Experience

APRIL 13, 2023

The simplicity of their website copy, the simplicity of their stores, the simplicity of their technology, and then also just these insanely great products and we’re willing to pay for that. Michel Falcon: What do you know now about company culture that you wish you had known when it was 2005, 2006?

Culture 60

Culture Company ROI Leadership 60

Grade.us

JUNE 2, 2020

They originally got their start in 2006 as a local advertising business. Several customers said they failed to achieve any measurable return on investment for the product, which is extraordinarily painful for retailers due to Yotpo’s tiered pricing. Website Yext is a publicly-traded online brand management platform.

Software 47

Software Management Net Promoter Score Multi-Channel 47