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How NPS was pioneered at Intuit & Sprint, with Brian Andrews – CB46

Customer Bliss

Brian Andrews is a pioneer in the implementation of NPS – the Net Promoter System™. He’s currently the Senior CX Principal at Medallia, after being VP, Customer Experience and NPS at Sprint. While at Intuit, Brian won CEO Leadership Awards in 2007 and 2009, as well as Scott Cook Innovation Awards in 2006 and 2008.

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SurveyGizmo Launches Activated NPS Solution

SurveyGizmo

.– SurveyGizmo launched its Activated NPS Solution today, making it easy to respond to Net Promoter Score (NPS) feedback immediately and directly to drive higher customer engagement. Most organizations collect NPS scores and customer feedback, but few quickly act on that data. What is Activated NPS.

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How Marmalade Insurance has utilised customer feedback software to help improve CSAT and increase their NPS

customer sure

Marmalade Insurance, the specialist in insurance solutions for young, student, learner and young named drivers, has been providing trailblazing insurance products to those aged 17-30 since 2006.

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The Power the Ultimate Question

Horizon CX

The Net Promoter Score (NPS) or “the ultimate question” as it is commonly referred to, has a history that dates back a full 26 years. His research was then fully published in 2006 in a milestone book titled The Ultimate Question and revised and expanded even further in his follow-up publication in 2011 titled The Ultimate Question 2.0.

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What Is Net Promoter Score (NPS®)?

Confirmit

What Is Net Promoter Score (NPS®)? The Net Promoter Score, or NPS®, enables organizations to get a clear vision of the health of their customers’ loyalty. Why is NPS® Important? How Does Net Promoter Score (NPS®) Work? How to Calculate the Net Promoter Score (NPS®)?

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CX for SaaS

Zeisler Consulting

There was a thriller movie in the 1970s (remade in 2006 and hugely referenced in pop culture) called When a Stranger Calls. Surely you have logs and records of them accessing your systems, logging in and out, querying their data on your servers, etc. Why are you overcomplicating the entire issue?

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Jotform vs Wufoo: Which one is the Better Form builder?

SurveySparrow

Source: Jotform Jotform was founded by Aytekin Tank in 2006. Source: Wufoo This Cloud-based form builder was founded in 2006 by the trio- Chris Campbell, Kevin Hale, and Ryan Campbell and was acquired by SurveyMonkey in 2011. A double-lock system! Table of Comparison For the rest of us, off we go!! G2 Rating: 4.7/5