GetFeedback
JANUARY 12, 2020
What’s behind the improved performance is what some call the “loyalty effect.” Great experiences lead to higher levels of customer loyalty which, over time, not only increases revenue growth but also reduces costs. . Customer touchpoints vs. journeys. That said, my purpose is not to sell you on why improving CX is important.
Customer Bliss
APRIL 11, 2017
While at Intuit, Brian won CEO Leadership Awards in 2007 and 2009, as well as Scott Cook Innovation Awards in 2006 and 2008. Fred Reichheld had already written several books on loyalty. Usually this involved customer surveys at major touchpoints, like post-purchase, first bill, etc. He has an MBA from Purdue University.
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Team HGS
SEPTEMBER 30, 2019
To truly gain a competitive edge in today’s marketplace, brands need to provide a frictionless, optimized customer experience, to engage and preserve customer loyalty. We relay to our client critical consumer journey interactions at all touchpoints, from Engage, Buy, Bill, and Care to Repair and Retain. Scott Yates.
Beyond Philosophy
JUNE 4, 2015
They understand that delivering on the tangible and functional elements of value are just table stakes, and that really connecting, and having an emotionally-based relationship, with customers is the key to leveraging loyalty and advocacy behavior. Companies need to focus on the touchpoints which are most influential.
Comm100
NOVEMBER 13, 2022
Founded: 2006. Salesforce Service Cloud is customer service software built around AI-powered workflows and automation, and promises personalized service across every touchpoint. Zoho Desk is designed to improve agent productivity while building loyalty through improved customer happiness. HubSpot Service Hub. Founded: 1999.
Confirmit
MAY 29, 2018
The Net Promoter Score, or NPS®, enables organizations to get a clear vision of the health of their customers’ loyalty. For instance tracking your relationship NPS over time gives you an indication of whether your CX initiatives are having an impact on loyalty. Why is NPS® Important? What Are the Net Promoter Economics?
SurveySparrow
NOVEMBER 1, 2020
SurveyGizmo: Started in 2006, SurveyGizmo gives its customers the ability to complete complex tasks with a feature-rich interface design and with relative ease. Embed NPS questions: Net Promoter Score is one of the biggest predictors of customer loyalty and customer satisfaction.
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