2006 Call Center Loyalty Touchpoint 
GetFeedback
JANUARY 12, 2020
What’s behind the improved performance is what some call the “loyalty effect.” Great experiences lead to higher levels of customer loyalty which, over time, not only increases revenue growth but also reduces costs. . Customer touchpoints vs. journeys. Because the core value proposition is affordable travel. .
Customer Bliss
APRIL 11, 2017
While at Intuit, Brian won CEO Leadership Awards in 2007 and 2009, as well as Scott Cook Innovation Awards in 2006 and 2008. Fred Reichheld had already written several books on loyalty. He also did a good deal of 1-on-1s with other senior executives on what mattered to them, and visited stores/spent time in call centers.
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Qualtrics
AUGUST 8, 2019
Political economy’s loss turned out to be CX’s gain, and since 2006 he’s been one of the leading lights in the industry. During 18 years at renowned research firm CEB, Matt honed his skills leading the firm’s research divisions for call centers, B2B sales and financial services. And the one customers actually wanted.
Qualtrics
AUGUST 8, 2019
Political economy’s loss turned out to be CX’s gain, and since 2006 he’s been one of the leading lights in the industry. During 18 years at renowned research firm CEB, Matt honed his skills leading the firm’s research divisions for call centers, B2B sales and financial services. And the one customers actually wanted.
Confirmit
MAY 29, 2018
The Net Promoter Score, or NPS®, enables organizations to get a clear vision of the health of their customers’ loyalty. For instance tracking your relationship NPS over time gives you an indication of whether your CX initiatives are having an impact on loyalty. Why is NPS® Important? What Are the Net Promoter Economics?
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