Gainsight

OCTOBER 22, 2020

Founded in 2006 by Brian Halligan , Chief Executive Officer, and Dharmesh Shah, Chief Technology Officer, Hubspot is headquartered in Cambridge, Massachusetts, with offices and customers worldwide. He believes in partnering with engineering managers and the need to lay out a strategic roadmap. Small teams win.

Culture 52

Culture Feedback Financial Roadmap 52

OpinionLab

MARCH 12, 2015

Since roughly 2006, Stratigent has worked with VOC vendors, such as OpinionLab , to help clients transcend the mindsets outlined above. For the remainder of this newsletter, I’m going to outline some of the more innovative and impactful applications of VOC data: Personas. Immediate Action. Personalization. Final Thoughts.

Voice of Customer 68

Voice of Customer Multi-Channel Feedback Hotels 68

Qualtrics

OCTOBER 2, 2019

This process of administering surveys became much more rigorous and embedded in our organizations with the advent of HCAHPS ( Hospital Consumer Assessment of Healthcare Providers and Systems ) in 2006, which standardized the collection and public reporting of patients’ perceptions of care.

Healthcare 34

Healthcare Survey Industry Hospitality 34